Privacy Policy
Last updated: May 2026
Overview
Lukas' Detailing Lab ("we", "us", "our") is a sole-trader mobile detailing business operating in North Brisbane, Queensland. We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it.
Information We Collect
We only collect information that is necessary to provide our services or communicate with you. This may include:
- Your name and contact details (phone number, email address)
- Your address or service location (for mobile bookings)
- Your vehicle details (make, model, condition)
- Booking history and service preferences
- Messages or enquiries you send us via email, phone or Instagram
We do not collect sensitive information (such as financial data or government identifiers) unless required for a specific purpose and with your explicit consent.
How We Collect Information
We collect information directly from you when you:
- Make a booking or enquiry via phone, email or social media
- Submit a membership application form
- Contact us for a quote
We do not use cookies, tracking pixels or any automated data collection tools on our booking or enquiry forms.
How We Use Your Information
Your information is used only to:
- Confirm and manage your bookings
- Contact you regarding your service or quote
- Send reminders or follow-ups related to your booking
- Manage your Lab Membership plan if applicable
- Improve the quality of our service
We will never use your information for unsolicited marketing without your consent, and we will never sell or share your personal information with third parties for commercial purposes.
Disclosure of Information
We do not sell, trade or rent your personal information to anyone. We may share your information only in the following limited circumstances:
- Where required by law or a regulatory authority
- With service providers who assist our operations (e.g. booking or invoicing platforms), under strict confidentiality obligations
Storage & Security
Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. Information may be stored in digital form (e.g. email, Google Workspace) or in paper records, both of which are accessible only by Lukas Maconochie.
When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct any inaccurate or outdated information
- Request that we delete your information, subject to any legal obligations
- Withdraw consent for us to contact you at any time
To exercise any of these rights, please contact us directly using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
We aim to respond to all privacy-related enquiries within 5 business days.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.